Library
A curated shortlist of the articles, reports, and field guides we share with clients — sourced from trusted public sector publications and research institutions. Each link opens the original source.
Modernization
Ohio's CIO on why policy, culture, and communications matter as much as the technology stack when modernizing the systems residents rely on.
Modernization
A field-tested view on how SLED agencies scope legacy replacements without service disruption — and where most projects go wrong.
Strategy
State and local leaders are under pressure to modernize citizen services. The differentiator is not the platform — it's disciplined execution.
Digital Services
Deloitte on blending digital and physical touchpoints to raise citizen satisfaction — and what governments get wrong when they optimize only for channel.
AI & Workforce
A Google Public Sector report finds most federal AI efforts are stuck in pilots — bottlenecked by talent gaps and unresolved security posture.
AI & Workforce
Why workforce readiness — not model selection — is the decisive variable as cities and counties bring AI into daily operations.
Community Engagement
ICMA on practical shifts local government leaders can make to move from performative outreach to genuine, representative resident input.
Community Engagement
Harvard's Bloomberg Center for Cities on designing participatory pathways that let residents co-produce solutions with government, not just react to them.
Digital Services
A new report finds embedded digital service teams becoming essential to state and local governments refreshing services under tighter budgets.
